Support
This section includes contact details, FAQs and downloads relevant to our products. Support of Legacy Matrix Amplifiers
Please send an email to sales@matrixproaudio.com quoting 'Repair' in the subject line along with your contact details so that we may contact you.
If you need support for one of the newer, switchmode based amps, please use the contact details below to get in touch with us.
Contact Details You may contact us by the form provided, by e-mail, phone or post with the details below:
When contacting us, we would like to request that at least a valid return email address, name and specific details of your enquiry, so we maybe able to respond quickly..
Email: sales@matrixproaudio.com
Phone: 07971 883371
Address: Matrix Professional Audio Limited, Unit 11, Rowland Way, Hoo Farm Industrial Estate, Kidderminster, Worcs, DY11 7RA
Company Registerd in England and Wales, Company No. 12785390
Technical Support and Advice Help Choosing an amplifier for your application:
Some of our clients have been involved in the audio industry for many years, as such they are happy to specify the amp that best suits their needs.However, not everyone is as confident that they will make the right choice. with thirteen amplifiers in our line up we wish to help you choose a suitable amp from our range for your application.
Our dealers know our products intimately and will be more than happy to ensure you end up with the right amp for the job.We have met all our dealers on a face to face basis. With them working from the same list price you need not spend time hunting down the best deal or service.
To benefit from their experience please send an email to sales@matrixproaudio.com with a little information such as your address, phone number and the type of application you would like to use the amp for. We shall forward your request to the dealer best suited to advise you.
Returning an amplifier for repair under warranty:
Before returning your amplifier for repair, please send an email to sales@matrixproaudio.com with 'Repair' in the subject line and let us know which model you have, and the best number for us to contact you on, as quite often a perceived problem turns out to be an incorrect switch setting or a faulty cable, our service team will ask you to take a few quick checks before you send it back.
Please do not send amps back for warranty repair without an RMA number. This number ensures we know who the amp belongs to and we have checked it is still covered under warranty.
Please send an email to sales@matrixproaudio.com including 'Support' in the subject line, please let us know which model of amp you have, a contact number and the best time for us to get in touch with you.
Packing Notes. Please do not send any amplifier to us that is not correctly packed. Wherever possible please use the original cardboard packing, including all internal corner pieces, as these have been proven over the years to adequately protect our amplifiers from the handling techniques of the normal courier services.Under no circumstances will we be held liable for any damage that occurs in transit to our workshops.
We strongly recommend that you DO NOT ship your amplifier in a so-called "flight case". These offer little in the way of cushioning or anti-vibration and in our experience, amplifiers and other electronic equipment shipped in them via couriers will not survive.
Our service department undertakes warranty repairs and service for all our switchmode amplifiers.
Please e-mail us for an estimate. You will find our prices very reasonable, we also have an authorised repair agent, "The Amp Clinic" ( details above ) who will be able to assist you with the heavyweight, toroidal transformer based models.
Returns policy for new products We sell our products directly all over the UK and Europe without any retail middle-men. This, coupled with our state of the art production methods, allow us to keep costs to a minimum and pass on the savings to you, our customer.
We want YOU to be happy with the product and have ample opportunity to try it out in your own time and in the comfort of your own home; a much more appropriate way to make an informed choice than a 15 minute evaulation in a busy shop.
The Distance Selling Regulations give you peace of mind that if the product isn't right for you, you can return it for any reason within 7 days, in its original condition and receive a full refund, less the cost of initial carriage. We are happy to match this and go the extra mile by giving you a full 14 days! We think this is plenty of time to make sure our products are exactly the right choice for you. If for any reason your are unhappy with the goods, contact us to receive a returns number.
Return the product to us in its original packaging and condition and we will give a full refund (less shipping).
Please note that we can arrange the collection and return of goods to us via our carrier, but please be aware that this incurs additional costs which must be paid for by you.Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods and inspected them.
This does not affect your statutory rights.